Friday, May 8, 2009

Core Values of Access Standards: Part 2

To make sure that procedures and principles were aligned, the standards are all based on Core Values:

  • Access Systems are designed for community benefit.
  • All people are made to feel welcome when they call or walk in, and are treated with dignity and respect.
  • Regardless of where a person makes contact, that person is linked to an access portal, where screening for eligibility, coverage determination, and supports referral is made.
  • Sufficient time is allowed for the person to tell their story and express their need.
  • Access systems are culturally competent, trauma-informed, and able to address the complex needs of individuals, including co-occurrence of more than one disability or substance abuse problem.
  • Access systems are flexible enough to engage persons at all levels of readiness to change.
  • All persons have access to needed services and supports, and can choose among service and supports providers.
  • Access systems are individual and family centered, and driven by the person receiving supports.
  • Access systems foster engagement, and support recovery, resiliency, and self-determination.
  • Should non-Medicaid public resources be insufficient to meet demand, priority shall be given to those who have the most serious disabilities.
  • The Access system does its part to overcome stigma.
  • Access systems maintain a continuous quality improvement focus.

End of Part Two

No comments: