To make sure that procedures and principles were aligned, the standards are all based on Core Values:
- Access Systems are designed for community benefit.
- All people are made to feel welcome when they call or walk in, and are treated with dignity and respect.
- Regardless of where a person makes contact, that person is linked to an access portal, where screening for eligibility, coverage determination, and supports referral is made.
- Sufficient time is allowed for the person to tell their story and express their need.
- Access systems are culturally competent, trauma-informed, and able to address the complex needs of individuals, including co-occurrence of more than one disability or substance abuse problem.
- Access systems are flexible enough to engage persons at all levels of readiness to change.
- All persons have access to needed services and supports, and can choose among service and supports providers.
- Access systems are individual and family centered, and driven by the person receiving supports.
- Access systems foster engagement, and support recovery, resiliency, and self-determination.
- Should non-Medicaid public resources be insufficient to meet demand, priority shall be given to those who have the most serious disabilities.
- The Access system does its part to overcome stigma.
- Access systems maintain a continuous quality improvement focus.
End of Part Two